Safety center

Your security is our priority. Review these tips to trade safely, pay securely, and avoid scams on bigflipz.

• Always pay through bigflipz checkout. Payment held within the platform is protected; off-platform payments are not.
• Never wire money, send gift cards, or pay via cash apps outside the app to a seller you don't know.
• Use a credit card or protected payment method for additional fraud protection.
• Never share your card number, CVV, or one-time codes with anyone — bigflipz staff will never ask for them.

• Be wary of deals that look too good to be true, rushed payment requests, or sellers pushing you off-platform.
• Watch for overpayment refunds: a buyer "accidentally" overpays and asks you to refund the difference — it's a scam.
• Never accept payment by a screenshot or "pending" transfer; confirm funds are received in your account.
• Report suspicious listings or members using the Report option so we can investigate.

• Check the seller's ratings, Verified Buyer badge, and return history on their profile.
• Review all listing photos and read the description and condition carefully before purchasing.
• Prefer sellers with completed sales and positive reviews for higher-value items.

• Sellers: use the generated shipping label and upload tracking immediately so the order is protected.
• Buyers: keep the order and tracking inside bigflipz. Only mark an order delivered once you've received and inspected it.
• Record valuable items being packed and shipped as evidence in case of a dispute.

• Use a strong, unique password and enable two-factor authentication if available.
• Never share your login, and sign out on shared devices.
• Keep all communication and payment inside bigflipz — off-app conversations can't be protected.

• Open a return request from your purchase history if an item isn't as described.
• Submit a support ticket for payment issues, disputes, or suspicious activity.
• Report the listing or member so our moderation team can take action.