Help Center

Help Center

Answers to common questions, shipping guides, and platform policies.

Frequently asked questions

Shipping guide

  1. 1.Print the shipping label from your Seller Dashboard once an order comes in.
  2. 2.Pack the item securely with padding so it survives transit — especially fragile goods.
  3. 3.Use the carrier shown on the label (USPS, UPS, FedEx, DHL). Don't swap carriers.
  4. 4.Drop off the package within your stated handling time to keep your seller rating high.
  5. 5.Add the tracking number in the dashboard so the buyer gets automatic status updates.
  6. 6.Mark the order as shipped once it's in the mail — buyers are notified instantly.

Platform policies

Prohibited items

No counterfeit goods, weapons, illegal items, or anything that infringes intellectual property. Listings can be reported and removed by our moderation team.

Transaction fees

A tiered seller fee applies to each sale: 9% under $50, 8% for $50–$500, and 6.5% over $500. Fees are deducted from the seller's payout.

Returns & refunds

Buyers may request a return within the policy window. Sellers should respond promptly. Refunds are issued through Stripe once a return is approved.

Account safety

Keep your password secure. We never ask for it by email. Report suspicious messages or listings through the in-app report tool.