Buyer Protection Policy

Every eligible purchase on bigflipz is covered by our Buyer Protection program. When you buy through the Platform, your payment is held securely until the item is confirmed authentic and delivered as described. If something goes wrong, you can open a dispute and our team will review it fairly.

Listings above the Platform's value threshold pass through authentication before they reach you. Authenticators inspect stitching, materials, box labels, insoles, and known counterfeit indicators for the specific model.

• Items that fail authentication are not released to you — you receive a full refund.
• For lower-value listings, sellers self-certify authenticity subject to random audit.
• Trading cards and shoes carry category-specific grading and disclosure standards.

Your payment is held in escrow at checkout. Funds are only released to the seller once you confirm delivery (or the confirmation window closes without a dispute). If you open a dispute within the window, the funds stay held until it's resolved.

If your item doesn't match the listing or never arrives, you can open a dispute:

1. Report the issue within 5 business days of delivery confirmation.
2. Submit photo or video evidence of the item as received.
3. The seller has 3 business days to respond with counter-evidence.
4. If unresolved, our team reviews the evidence and the original listing to make a binding decision.

Approved disputes result in a full refund, partial refund, or return with refund depending on the outcome.

Return eligibility depends on the category and the reason. Misrepresentation, authenticity failure, and wrong-item shipments are always returnable. Change-of-mind returns follow each listing's return tier, shown on the listing page.

• Item fails authentication or is confirmed counterfeit
• Condition received does not match the listing description
• Wrong item, wrong size, or wrong model shipped
• Item never arrives (tracked shipping confirms non-delivery)
• Buyer's remorse or change of mind
• Sizing chosen incorrectly despite accurate listing info
• Condition accurately disclosed and shown in listing photos